Frequently Asked Questions
You can reach us at: shwatches42@gmail.com We aim to respond within 24–48 hours.
Please contact us within 48 hours of delivery with photo evidence. We will resolve the issue with a replacement or refund.
Once your return is approved, refunds are issued to your original payment method. Please allow 5–10 business days for the funds to appear.
In some cases, yes. If your item arrives damaged, incorrect, or if return shipping is not practical, you may be eligible for a refund without return. All requests are reviewed on a case-by-case basis.
Yes, customers are responsible for return shipping costs.
Tracking information can take a few days to update after shipment. This is normal and does not mean your order has not been shipped.
We offer a 7-day return policy from the date of delivery. Items must be unused and in their original condition to be eligible.
Orders are typically processed within 1–3 business days. Delivery usually takes 7–14 business days depending on your location.
We offer free standard shipping on all orders.
Yes. Once your order has shipped, you’ll receive a tracking number via email. Please allow 2–7 days for tracking updates to appear.
