Frequently Asked Questions

What if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with photo evidence. We will resolve the issue with a replacement or refund.

How long do refunds take?
Once your return is approved, refunds are issued to your original payment method. Please allow 5–10 business days for the funds to appear.

Can I get a refund without returning the item?
In some cases, yes. If your item arrives damaged, incorrect, or if return shipping is not practical, you may be eligible for a refund without return. All requests are reviewed on a case-by-case basis.

Why hasn't my tracking updated yet?
Tracking information can take a few days to update after shipment. This is normal and does not mean your order has not been shipped.

What is the return policy?
We offer a 7-day return policy from the date of delivery. Items must be unused and in their original condition to be eligible.

When will I get my order?
Orders are typically processed within 1–3 business days. Delivery usually takes 7–14 business days depending on your location.
How much does shipping cost?
We offer free standard shipping on all orders.

Will I receive a tracking number?
Yes. Once your order has shipped, you’ll receive a tracking number via email. Please allow 2–7 days for tracking updates to appear.

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Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.